TeleConsult Service

TeleConsult Services now available with Shenton Medical

We all know that feeling of being unwell yet you have to drag yourself out of your house to see a doctor. Now you can see a doctor anywhere and anytime!

You can consult a doctor through the convenience of a smartphone. With our new TeleConsult service, you can:

Be issued an eMC and referral letter
Have your medication delivered to your desired location
Wait at the comfort of your home/office

Teleconsult Services now available with Shenton Medical

At $18 per consultation*

All of this convenience in just 5 simple steps

Please refer to the user manual ❯

*Amount excludes GST and delivery charge of $10 for medication is applicable

Download the App today!

Step 1: Download the App – MyHealth Connect – and register

Search and download the app “MyHealth Connect” from the Apple App Store or Google Play Store
Create an account
Complete and fill in your details on the Profile Setup Page
Please note a valid phone number and credit card are required during registration

Step 2: Schedule an Appointment

Click on “I need medical assistance”
Fill up a short pre-consultation assessment questionnaire to help us understand your condition and serve you better (photos of condition, existing conditions, medication and delivery of medication etc.)
Choose which doctor you would like to see (it is highly recommended for you to choose the doctor nearest to your location)
Select your preferred timing

Step 3: Join the TeleConsult Session

Click on the “Appointment” tab on the top right of your screen
Join the consult
Wait for the doctor to join the video call and start the session

Step 4: Retrieve your e-Medical Certificate (eMC), referral letters and other documents and records

Click on the “Personal Health Records” on the menu tab to access your eMCs and other documents

Step 5: Wait and collect your medication at your doorstep

Sign and acknowledge receipt of your medication

Our Doctors

Our doctors are all practising in Shenton Medical clinics in Singapore and are licensed and accredited by the Singapore Medical Council

RAFFLES PLACE – THE ARCADE

Dr Winston Ho

MMBS Singapore
Dip. Geriatric Medicine
Dip. FP Dermatology
Dip. Occupational Medicine
Family Physician

Experience

Dr Ho graduated from the National University of Singapore (NUS) with a Bachelor in Medicine and Bachelor in Surgery in 1985. After completing his National Service and hospital rotations, he went into general practice in 1988. He has worked in different areas of general practice – family medicine, corporate medicine, occupational/industrial medicine, geriatric medicine, ambulatory medicine and health screenings.

His interests in the area of medicine include dermatology, care of the aged and ambulatory surgery, covering a wide range of minor surgical procedures that can be performed in the outpatient GP setting. He has over 25 years of general practice experience, working with a number of medical groups and nursing homes.

Dr Ho is accredited with the Register of Family Physicians and is a Designated Medical Examiner for local and international insurance companies. He joined Parkway in 2008. As Medical Director and senior Family Physician in Parkway, Dr Ho sits on the Medical Advisory Board and Quality Assurance Committee. He also mentors younger doctors and advises on occupational health-related activities on top of his clinical work.

Dr Ho firmly believes that general practitioners play an important role in the delivery of cost effective medical care to the population, acting as gate keepers to help reduce overall healthcare expenses. In this respect, he has worked with a number of large companies to implement work health programs aimed at improving the health of employees while reducing the overall health care cost burden for the company.

PASIR PANJANG – ALEXANDRA RETAIL CENTRE

Dr John Su

MBBS (Singapore)
GDFM (Singapore)
GDOM ( Singapore)
Family Physician, DWD

Experience

Dr John Su has been practising as a family physician for the past decade. Having gone through the rigors of the local medical training in NUS, he subsequently went through several rotations in the various hospitals as well as polyclinics.

Never one to rest on his laurels, Dr John went on to obtain a graduate diploma in Family Medicine and Occupational Medicine from NUS.

Through the years of practice, Dr John has accumulated an acute understanding of the management of both acute and chronic medicine.

Putting his patients first in all his consultations, Dr John takes great satisfaction in seeing his patients recovering well from their ailments and living their lives to their fullest potential.

SENG KANG – THE SELETAR MALL

Dr Wu Junqi

MD (China)
MMed FM (Singapore)
GDOM ( Singapore)
Family Physician

Experience

Dr Wu Junqi is working as a general practitioner in Shenton Medical Group. He obtained Doctor of Medicine degree from Peking Union Medical College China. After completing family medicine residency training program in Singapore, he was conferred the degree of Master of Medicine (Family Medicine) by NUS in 2018. He is a well-rounded family physician who provides patient-centred care.

WOODLANDS MRT – WOODLANDS

Dr Michelle Nah

MMBS (Singapore)
GDFM (Singapore)
Grad Dip. Sports Med (Singapore)

Experience

Dr Michelle Nah graduated from the University of Tasmania (Australia) with a Bachelor of Medicine and Bachelor of Surgery (MBBS) degree. She spent her foundation years training in various hospitals in General Surgery, General Medicine, Obstetrics and Gynaecology and Urology and obtained her Membership of the Royal College of Surgeons of Ireland (General Surgery) in 2014.

She obtained a Graduate Diploma in Family Medicine (GDFM) from NUS in 2018 and is also an accredited Family Physician with the Singapore Medical Council.

Through her practice, Dr Michelle Nah has developed a keen interest in both women’s and men’s health and wellness medicine, and is always happy to address her patients’ concerns. She is always keeping her medical knowledge and skills up to date and is currently pursuing a Graduate Diploma in Sports Medicine at the Imperial College-Lee Kong Chian School of Medicine in Nanyang Technological University.

WOODLANDS MRT – WOODLANDS

Dr Vikneswaran V Paranjothy

MbChb (New Zealand)
GDOM (NUS)
General Practioner and
Designated Workplace Doctor

Experience

Dr Vikneswaran has 12 years of service in the medical field as an esteemed physician. He is experienced in a variety of healthcare setting and with many different patient age groups from pediatric to geriatric. Dr Vikneswaran is highly skilled in the field of general surgery and trained to perform a wide variety of minor surgical procedures. He is also familiar with a variety of skin conditions and holds a diploma in dermatology. Dr Vikneswaran is a designated workplace doctor fully registered with the Singapore Medical Council.

Frequently Asked Questions

Expand all

List for TeleConsult

What are the common conditions that are suitable for TeleConsult services?
- Flu/cough/fever
- Headache
- Diarrhoea and vomiting
- Rash and skin issues
- Neck/shoulder/back pain
- Non-traumatic swollen joints such as gout and knee pain
- Review of stable chronic disease conditions, if relevant medical information is made available
- The doctor will advise the patient to seek medical help if he/she assessed that the patient is in need of medical attention.
What are the rates for TeleConsult service?

$18 per consultation and $10 delivery charge for your medication.
What are the payment modes available for the service?

We accept credit card (Visa, Mastercard, American Express) payment
What are the operating hours for the TeleConsult service?

The service is available Mon – Fri between 9am and 5pm, subjected to availability of the appointment slots.
Is my eMC a valid MC?

Yes, our eMC is similar to the MCs our doctors issue at our Shenton Medical Clinics. You may email and print your eMC out if required.
What happens if I joined the TeleConsult session but the doctor is not available?

We seek your understanding as the doctor might still be in a consultation session with a patient. The doctor will call back as soon as the previous session has ended.
How will my medication be delivered to me? Is it safe?
- Medications are packed in tamper-proof opaque bags and delivered to your location within 3 hours from the end of the Teleconsult session.
- The courier service will use 2 identifiers (full name and last 4 digits of NRIC) to verify that medications are delivered to the right patient.
Is the app safe and regulated in Singapore?

Shenton Medical’s MyHealth Connect App is part of the Ministry of Health's (MOH) regulatory sandbox for telemedicine providers. The telemedicine sandbox is the first initiative under MOH’s Licensing Experimentation and Adaptation Programme (LEAP), introduced to enable innovative services to be developed in a safe and controlled environment.

Contact us

Should you have any further enquiries or require any clarification or support, kindly contact us at
psc.cs@parkwaypantai.com
contact +65 6227 7777.