COVID-19 Safety Measures

For information on the coronavirus situation in Singapore, please visit the Ministry of Health webpage.

Our clients, patients and staff are of the utmost importance and we are taking multiple precautions to ensure the safety of all.


Enhanced Swab-and-Send-Home Criteria

MOH has expanded the Swab-and-Send-Home (SASH) criteria to enhance active case finding to include all persons with acute respiratory infection (ARI) aged 13 and above from 1 July 2020. 

The enhanced SASH criteria will include the following groups of persons presenting with symptoms of acute respiratory infection of any duration, with or without fever: 

  • Persons working and/or living in communal settings (eg. residential, custodial or special care facilities)
  • The following groups of immunosuppressed patients: 
    • End stage renal disease patients undergoing haemodialysis
    • Cancer patients undergoing chemotherapy. 
  • All other persons aged 13 years old and above

COVID-19 swab tests are available at Parkway Shenton SASH Public Health Preparedness Clinics (PHPCs).

To find out more about our clinics offering SASH, please call +65 8198 7777.

Visitor Registration and Screening

  • SafeEntry check-in system is implemented and will be mandatory at all our clinics and centres in line with government guidelines.
  • Triage stations are set up to register and screen patients and visitors for fever, travel and contact history. Staff have been notified to facilitate contact tracing should there be confirmed case notified by MOH Surveillance Team.
  • All patients are to wear masks.

Visitor Restrictions

  • Restriction of accompanying visitors to a maximum of 1 per patient in the clinic and centres.
  • Practising of social distancing and limiting number of patients in clinics to prevent crowding.

Management of Patients

  • Isolation and segregation of patients with fever and/or respiratory symptoms with provision of surgical masks to limit risk of transmission. These patients will also examined by the doctor in a separate area.*
  • Encourage telephone review of health screening results to minimise contact and additional trips to the centres.#

Management of Services

  • Suspension of aerosol generating procedures within the clinic (eg. nebulisation) to prevent the risk of respiratory secretion droplets contaminating the air. *
  • Suspension of all upper respiratory tests (eg. spirometry) until further notice.#
  • Individually packed meals for patients. #

Workplace Safety

  • Twice-daily temperature monitoring of staff.
  • All staff are to wear masks.
  • All clinic staff are equipped with Personal Protection Equipment (mask, goggles, hospital gowns etc.) in accordance to MOH recommendations.

Cleaning and Disinfection

  • Thorough cleaning and disinfection of all clinics and centres daily.
  • Disinfection of doctors' and staff's workstations twice a day.
  • Isolation areas are wiped down with disinfectants after each suspect case has been attended to.*

  • *applicable only to Parkway Shenton clinics
  • #applicable only to Executive Health Screening centres

Learn more about our Executive Health Screening services and the packages available.

Frequently Asked Questions About COVID-19

List for FAQ COVID-19

  • How dangerous is the COVID-19 and how can I be sure that I do not have COVID-19?

  • What Can I Do To Protect Myself and My Loved Ones?