Integrated Health Provider Network

iXchange

iXchange

Managing corporate medical benefits can be challenging without a partner who understands the intricacies of the healthcare industry. IHH Healthcare’s Third Party Administrator, iXchange provides peace of mind and more than 20 years of experience in administrating healthcare and flexi benefits as the leading healthcare benefit administrator in Singapore. Today, over 2,000 corporate clients with more than 380,000 employees and their families use their services.

Integrated end-to-end healthcare network
With access to an extensive network of medical providers, we are able to offer preferred rates for consultation and procedures with panel clinics on cashless arrangement. With our end-to-end healthcare network, we are your one-stop medical provider to cater to your corporate healthcare needs:


iXchange At A Glance

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Over 1,500 panel clinics (GPs, Specialists, Dentals, TCM & Rehab Centres)

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Access to 4 JCI-accredited IHH SG Hospitals

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Largest network of Parkway Shenton Executive Health Screeners

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Largest network of A&E clinics at IHH SG Hospitals

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Overseas access to panel General Practitioner (GP) clinics in Malaysia


Full Suite of Benefit Administration Services

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Administration of GP, Specialist, Inpatient, Dental, Rehab and TCM claims

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Administration of Flexible Benefits (Enrolment and claims processing)

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Inpatient Admission Pre-Authorisations and LOG issuance

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Case management and review

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Data analytics and reporting

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Technology enablers

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Provision of 24/7 Hotline for enquiries


Delivery Framework

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Customised Solutions for Your Corporate Employee Benefits Programme

iXchange’s unique position of being able to manage the end-to-end patient journey gives us the advantage of containing costs within our panel network – from GP, Specialist to inpatient.

We work with corporate clients to come up with customised solutions to focus on Cost Containment, Enhancing Medical Outcomes and Patient Experience.  

With our wide panel network, we offer cost optimised solutions to our clients and leverage on preferred rates with our panel clinics. As your one-stop medical provider, we focus on enhancing medical outcomes through Preventive Wellness programmes and Lifestyle Intervention programmes. Our robust TPA system can also be customised according to your requirements – from flexible enrolment to administration of complex Benefits Plan schemes.


Our Clients

With over 20 years of experience in administering Healthcare and Flexible Benefits, iXchange has gained immense experience which allows us to share best practices, provide sound recommendations and guidance to more than 2,000 corporate clients.

Our client base includes major insurance companies such as AIA, Great Eastern Life, Aviva, Prudential, Tokio Marine, MSIG and Cigna International. Corporate clientele base includes many Multi-National Companies (MNC) and Small Medium Enterprises (SME) from various industries such as Banking, Information Technology, Transport, F&B, Hotel, Statutory board, Retail, Telecommunications etc.

As one of the preferred third party administrators in Singapore, our dedicated client relations and benefits team look forward to providing customised solutions for our corporate clients.

 

Simplify Your Healthcare Management with Technology

iXchange has various technology enablers to ensure employees can efficiently manage their Employee Benefits and enjoy seamless end-to-end access to our services, at their fingertips.

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MyHealth Wallet
MyHealth Wallet is an employee-fronting mobile app and online portal which enables employees to view and monitor their healthcare expenditure, transaction history and submit claims online at their fingertips. With claims being administered from our mobile app or online portal, employees can eliminate the hassle of dealing with physical claims
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eCard and Clinic Locator
With the use of e-Card and Clinic Locator applications, employees can enjoy greater ease and accessibility to locating a clinic nearby on their mobile phones. These features will ensure members enjoy a seamless experience and have information on their fingertips to make informed decisions.
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Teleconsult
Supported by Parkway Shenton’s Teleconsult app (MyHealthConnect), this will provide the option for GP consultations to be conducted via video consultation with medication delivered to your doorstep, making healthcare more convenient and closer to home.
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DigiHealth
Parkway DigiHealth is an award-winning mobile application that equips patients with their personal health information at their fingertips. With access to their Personal Health Profiles, patients can access their diagnostic results, book appointments online and get the latest health tips.
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HR Portal
The HR Portal is a Human Resource fronting online portal used by the Company Human Resource Staff. It allows access to online management reports and allows the management to retrieve members’ records, utilisation records and benefit schemes.
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Clinic Online System Portal
The clinic-fronting portals are used by GPs and specialist clinics to help verify patient eligibility, submit healthcare claims and ensure adherence to the patients’ Employee Benefits scheme.